A chat assistant that knows your business.
A small chat window on your website that answers visitors’ questions using your own information: your services, prices, hours and policies. When it can’t help, or someone would rather talk to a person, it hands the conversation to you.
What’s included
Answers from your information
We give it your website, price list, FAQs and policies. If the answer isn’t there, it’s set up to say so rather than guess.
A person can always take over
Visitors can ask for a person at any point. You get the conversation by email or text and pick it up from there.
Enquiries, not just chats
It asks for a name and the best way to reach them, then sends the enquiry to your inbox or CRM, like any other form.
Kept up to date
When your prices or hours change, we update what it knows, so it never tells customers last year’s news.
Who it’s for
Businesses that answer the same questions every day: do you come to my area, what does it cost, are you open Saturday. If people message you after hours, or call to ask things your website already says, an assistant can take some of that off your plate.
How it works.
We gather your information, set the assistant up on your site and test it with the questions your customers really ask. You try it before it goes live. It comes with the Business and Growth plans at no extra cost.
Business and Growth
IncludedNo separate setup or monthly feeQuestions.
What does it cost?
Nothing extra. The assistant is included in the Business and Growth plans, with no separate setup or monthly fee. We keep its answers up to date as part of your plan.
What if it gets something wrong?
It’s told to answer only from the information we give it, and to say it doesn’t know rather than guess. We test it before launch, and when an answer misses, we fix the source so it doesn’t happen again. Anyone can ask for a person at any time.
Will people know they’re talking to AI?
Yes. It introduces itself as an assistant, not a person, and offers a way to reach you in every chat. We think that’s only fair, and it’s what customers expect.
Will it replace my phone or inbox?
No. It handles the simple, repeated questions and passes the rest to you. Most people still want to talk to someone before they book, and they always can.