Privacy, kyndly.

Who we are

Kyndly is a small web design studio in Barrie, Ontario. When this page says “we”, it means Kyndly, and every message is read by a real person on our team. We follow Canada’s private-sector privacy law, PIPEDA.

What we collect

The contact form. Your name, your email address, your business name if you give it, the topic you pick and your message. That’s it.

The project brief (/start). Your name, the best way to reach you, and whatever you choose to tell us about your business and the site you want. Almost every question is optional. The brief saves as you go, so your answers are stored from the moment you start, even if you don’t finish.

The Ask Kyndly chat. Its answers come from the content of this site, not from an AI model. We keep the messages you type, with the page you were on, so we can improve the answers. Your IP address is only stored scrambled (as a one-way hash), to stop abuse. If you leave your name, email or phone number in the chat, it reaches the same inbox as the contact form.

Analytics. Which pages get visited, roughly where from and on what kind of device. More on that, and how to turn it off, under Analytics and cookies.

No accounts, no marketing lists, and nothing we don’t need to reply to you.

How it’s used

Your details are used to reply to you and, if we end up working together, to do the work you’ve hired us for. We don’t sell, rent or trade them, and we don’t add you to a newsletter.

Where it lives

• Supabase (our database provider) stores form messages and project briefs securely, on servers in Canada.
• Resend (our email provider) sends us a short notification when a new message or brief arrives, so we can reply quickly.
• Vercel hosts the website. Like any web host, it keeps short-lived technical logs, such as IP addresses, to keep the site running and secure.
• Vercel Web Analytics and Google Analytics count visits to the site (see below).

Our fonts are served from this site, so they don’t send a request to Google or any other font service.

Your browser

The project brief remembers your progress with a random code kept in your browser’s local storage, so you can close the tab and pick up where you left off. It’s cleared when you send the brief. If you use the contact form first, your name, email and business name are held in your browser for that visit only, so you don’t have to type them twice. The chat keeps your conversation in the same tab-only storage, so it’s still there if you change pages, and it’s gone when you close the tab. Your analytics choice (below) is kept in local storage too, so we don’t ask again.

Analytics and cookies

We count visits so we can tell which pages help people and which need work. Two tools do the counting:

• Vercel Web Analytics counts page views in aggregate: the page, the referring site, the country, and the browser and device type. It uses no cookies and doesn’t identify you or follow you between sites.
• Google Analytics shows how people move through the site: the pages you visit, how you arrived, how long you stay, your general location (city level) and your device. It sets two first-party cookies, _ga and _ga_*, to tell a returning browser from a new one; they last up to two years unless you clear them. Google processes this data for us, on servers that may be outside Canada, including in the United States. Google Analytics 4 uses your IP address only to estimate that general location and doesn’t store it. We keep this data for 14 months.

We don’t use advertising, remarketing or Google signals, and we don’t share analytics with advertisers. There are no other tracking cookies on this site.

Turning it off. The first time you visit, a small note offers “No thanks”. You can change your mind here at any time. If your browser sends Global Privacy Control or Do Not Track, analytics is off automatically. Turning it off stops Google Analytics and removes its cookies, and Vercel stops counting your visits.

How long we keep it

We keep messages and briefs for as long as they’re useful for our conversation or your project. Ask us any time and we’ll delete them.

Your choices

Want to know what we have about you, correct it, or have it deleted? Email hello@kyndly.ca and it’s done. No forms, no runaround. If you’re ever unhappy with how we’ve handled your information, you can also contact the Office of the Privacy Commissioner of Canada.

Questions

hello@kyndly.ca · (705) 790-3911 · Barrie, Ontario